Privacy Policy

Our Commitment to Your Privacy

At PeakHome Cicero Roofers, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you use our services or visit our website.

Information We Collect

We collect information that you provide directly to us, including:

• Contact Information: Your name, address, phone number, and email address when you request a quote or schedule a service.
• Property Information: Details about your property, roof condition, and service needs to provide accurate estimates.
• Payment Information: Billing address and payment details necessary to process your transactions.
• Communication Records: Records of your conversations with us, including phone calls, emails, and messages.

We may also automatically collect certain information when you visit our website, such as your IP address, browser type, and pages visited.

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our roofing services
• Schedule appointments and communicate with you about your service
• Process payments and send receipts
• Respond to your questions and customer service requests
• Send you updates about your project and service reminders
• Comply with legal obligations and protect our rights
• Improve our website and customer experience

How We Share Your Information

We do not sell your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: We work with trusted third parties who help us operate our business, such as payment processors and scheduling software. These providers are required to keep your information confidential.
• Insurance Companies: If you're filing an insurance claim, we may share documentation and estimates with your insurance company as needed.
• Legal Requirements: We may disclose your information if required by law or to protect our rights, property, or safety.

Photos and Documentation

As part of our service, we take photos of your roof for documentation, estimates, and insurance claims. These photos become part of your service record.

We may use before-and-after photos of completed projects for marketing purposes. If you prefer that we not use photos of your property, please let us know and we will respect your wishes.

Data Security

We take reasonable measures to protect your information from unauthorized access, loss, or misuse. This includes secure storage of physical records and protection of electronic data.

However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security of your information.

How Long We Keep Your Information

We retain your information for as long as necessary to provide services to you, comply with legal obligations, resolve disputes, and enforce our agreements. Service records are typically kept for several years to honor warranties and maintain business records.

Your Privacy Rights

You have the right to:

• Access the personal information we have about you
• Request corrections to your information if it's inaccurate
• Request deletion of your information, subject to legal requirements
• Opt out of receiving marketing communications from us

To exercise these rights, please contact us using the information provided below.

Cookies and Website Tracking

Our website may use cookies and similar technologies to improve your browsing experience and understand how visitors use our site. Cookies are small files stored on your device.

You can control cookies through your browser settings, though some features may not work properly if you disable them.

Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any information.

Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

PeakHome Cicero Roofers

2504 S 57th Ct, Cicero, IL 60804

Phone: (708) 384-0066

Email: hi@ciceroroofsolutions.com